Building social capital – Implementing behavioural science into COVID-19 communications

Drenched by late autumnal sun, there was a bonhomie radiating from Melbournians over the weekend as they took to the outdoors to enjoy the first phase of lockdown easing.
It’s all broken; now what? Leading and innovating through this crisis.

The effects of this pandemic and its economic corollary run deep and far. They run into the future but also into our souls and minds.
How Not To Waste A Crisis
The COVID-19 pandemic The COVID-19 pandemic is altering the future of business. Unsurprisingly, 80% of people interviewed by SEEK found their working situation impacted by COVID-19. A new operational paradigm is emerging. As the world of business changes, it’s important that you do too. The only effective response to a rapidly changing world is to evolve with […]
Power to culture and imagery in COVID-19 communications

Coronavirus safety isn’t exclusively preached to us by politicians or doctors. In some parts of the world it’s the job of superheroes, in others – graffiti artists, and in some, the South American Tapir does the job.
As the crisis edges towards a new phase, so should your communications

Last Thursday Prime Minister Scott Morrison indicated lockdown measures could be eased in four weeks if three tests have been passed. The introduction of a timeframe, albeit a vague and heavily caveated one, is a sure sign we’re gravitating towards a new phase of the pandemic and communications should mirror this shift.
British restaurant chain’s textbook example of customer communication during a crisis

COVID-19 is a truly global health and financial crisis. As the West slowly flattens the curve for the first wave of infections, some countries have suffered more than most.